Terms & Conditions
Last updated: 10 October 2026
1. Who these terms are with
These terms apply between you and Luxora Chauffeur, a licensed and insured passenger-hire operator based in Dublin, Ireland. "We" and "us" mean Luxora Chauffeur. "You" means the person or company making the booking, on behalf of everyone travelling.
2. Booking and confirmation
You can book through the form on this site, by email or by phone. Submitting the form is an enquiry, not a booking. We reply with a fixed quote, and a booking exists only once we have confirmed it, by email or over the phone.
Give us the pickup address, destination, date, time and a phone number we can reach you on, and check them before you send. We plan the journey from what you tell us.
Rates published on the tariff page are indicative for standard journeys. Your quote is the price that applies.
3. What the price includes
Unless your quote says otherwise, the price covers the vehicle, the chauffeur, fuel and waiting time within the booked window. A transfer covers up to 25 km. Beyond that, excess kilometres are charged, and we tell you the rate when we quote.
Tolls and parking may be charged on top. Transfers between 22:00 and 06:30 carry a night surcharge of €50.
Attraction entry tickets, meals, accommodation and any third-party bookings we arrange on your behalf are charged separately and shown as such.
4. Payment
We accept credit card and bank transfer. Wedding bookings require a 25% deposit to secure the date, with the balance due 14 days before the wedding. Corporate accounts may be invoiced on agreed terms after account approval.
Card payments on invoices of €400 or more carry a 3% processing fee.
Chauffeur transportation services in Ireland are VAT exempt, so no VAT is added to our prices.
5. Cancellation and changes
Cancel by email at info@luxorachauffeur.com or by phone on +353 87 474 0074. A cancellation counts from the moment we confirm we have received it.
- More than 24 hours before pickup: no charge.
- Less than 24 hours before pickup: 50% of the fare.
- Less than 12 hours before pickup: the full fare.
- No-show: the full fare.
We will always try to accommodate a change of time, route or vehicle. Where a change materially alters the cost, we will re-quote before proceeding and never add charges to an invoice without confirming them with you first.
6. Waiting time and delays
Airport transfers include live flight tracking and up to 60 minutes of free waiting time after landing. For other pickups, waiting time beyond the booked window is charged at the same rate as your booking, billed in 30-minute increments and confirmed with you on the day.
7. The chauffeur and the vehicle
Your chauffeur holds an NTA SPSV licence and is employed by us. We provide a vehicle suited to the booking, and may substitute the vehicle or the chauffeur if we have to.
The chauffeur drives within the law. They can refuse to carry anyone who is intoxicated or behaving inappropriately.
8. Your responsibilities
- Give accurate pickup and destination details, and a contactable phone number.
- Tell us when you book about child seats, mobility needs, or unusual luggage.
- Wear seatbelts as required by law.
- You are responsible for your own conduct and for your passengers'. Cleaning or repair costs from damage or soiling caused by any of you are charged at cost.
- Your belongings are your responsibility. We are not liable for anything lost or left in the vehicle.
9. Liability
We carry full passenger-hire insurance. We are not liable for delays caused by traffic, road closures or other events outside our control, nor for any failure to perform caused by events beyond our control, such as severe weather, natural disasters, strikes or civil unrest. We will always work to minimise the impact.
Our liability for a booking is limited to the price of that booking. We are not liable for consequential loss.
Nothing in these terms limits liability for death or personal injury caused by our negligence, for fraud, or for anything else that cannot lawfully be limited.
10. Privacy
We handle personal data as set out in our privacy policy.
11. Complaints
Put any complaint in writing to us within 7 days of the journey, at info@luxorachauffeur.com.
12. Changes to these terms
We may change these terms at any time. The date at the top shows when they last changed.
13. Governing law
These terms are governed by the laws of Ireland and are subject to the exclusive jurisdiction of the Irish courts.
14. Contact
+353 87 474 0074